Shipping and returns | Ultimate Life Store (UK)

Shipping & Returns

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General Information

 

All parcels are sent out by a tracked mail service. Your tracking number will be sent to you within 48 hours of your order being dispatched.

 
Please note: The expected delivery times below are provided to us by the shipping companies; occasionally parcels can be delayed. Please allow extra time for your order to arrive and use your tracking number to follow your order’s progress before contacting us.

Privacy Policy

We only collect the basic details required to process your order.

USA – Canada

Orders in the USA (including Hawai, Alaska and Puerto Rico) as well as orders to Canada are sent from our distribution centres across the US.

 

USPS First Class Mail

Orders placed before 12pm CT will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time 3 – 6 working days available to all US customers
Orders to Hawaii, Alaska and Puerto Rico have an expected delivery time of 5 – 10 business days

 

USPS International First Class Mail

Orders placed before 12pm CT will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time for Canadian orders: 5-10 business days

 

Expedited Shipping

Available to all US customers only.
Orders placed before 12pm CT will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Order are expected to be delivered in 2 business days.

Please note: South American orders can take up to 30 days to arrive due to local customs and postal services.

UK

Orders are shipped with Royal Mail First Class Tracked from the UK

Orders placed before 12pm will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time 2 -5 working days available to all UK customers

EUROPE – AUSTRALIA – UAE – ROW

Orders are shipped with Royal Mail International First Class Tracked from the UK

Orders placed before 12pm will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time 5 – 7 business days for all European orders
Expected delivery time 7 – 10 business days for all Australian Orders
Expected delivery time 10 – 15 business days for ROW orders
Expected delivery time – 2 – 4 business days for UAE orders

Please note: International orders can be delayed or held up in customs. Please allow extra time for your order to arrive and check your tracking number before contacting us.

Customs charges & seizures

We send thousands of parcels around the world each month, the vast majority of these parcels make it to the customer successfully and without any additional charges.

In some countries, very occasionally additional taxes are added to the parcel or the parcel is seized by customs.

It is the customer’s responsibility to pay any customs charges. You will not be refunded if a parcel is seized. Refunds will only be given if the parcel is returned to us.

If a parcel is held in customs and requires documentation, our support team will provide this to you.

Due to the large number of countries that we send to and the ever changing laws, we are unable to keep up to date with each country’s prohibited import list and duty charges. We strongly suggest that you check your local import laws before ordering.

Note: There are never customs charges for customers in the USA or UK, as we ship from within the US and UK.

Returns

Returning unused and unwanted items is easy. Just contact our customer support within 7 business days of receiving your order. They will give you the appropriate address for returns. Please note that for returns to be accepted the product seal must be intact. Please allow 7 days for your refund to be processed, refund will be processed minus a shipping and handling fees.

We do not ship to the following countries

 

 The country list includes: Afghanistan, Algeria, China, Cuba, Egypt, Germany, India, Iran, Ireland, Isreal, Kuwait, Mauritius, Mexico, Morocco, Mozambique, Netherlands, North Korea, Norway, Palestinian Territory, Rwanda, Seychelles, South Africa, South Sudan, Syria, Turkey.

 

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